These policies form part of the contract (as specified in the Terms & Conditions) between you and Brakefit Mobile Ltd, in particular relating to Bookings.
A Booking represents a contract between you and Brakefit Mobile. By using the Website to request the services of Brakefit Mobile, you authorise Brakefit Mobile Ltd to enable the Mechanic to collect payments relating to the Booking via any payment methods you provide to us, including for any discretionary charges stated in this Agreement.
Upon requesting Brakefit Mobile services you undertake that you will, subject to the subsequent acceptance of the request by the Mechanic, undertake to following obligations:
These charges represent the amounts and circumstances under which extra charges may be incurred.
In some instances additional labour may be required to allow the mechanic to carry out the contracted works, which fall outside the scope of the contracted works. Ie freeing seized calliper pistons or minor related repairs. On these occasions, and with prior agreement with the customer an additional hourly rate of £50ph (fifty pounds per hour) shall be applied. Brakefit mobile however reserve the right to decline these works if they are beyond the mobile capabilities of the attending technician and or limited by time
£25 for cancelling/rescheduling with less than 24 hours’ notice before the earliest scheduled arrival time specified in the Booking details.
£80 for cancelling/rescheduling after a Mechanic has started travelling to the location specified in the Booking details.
When a Booking is cancelled after a Mechanic has started Work upon the specified Vehicle, you will be charged for any labour costs already incurred and parts already fitted, in addition to any labour costs incurred in restoring the Vehicle to its original state (if requested), and subject to our Minimum Labour Charge.
If the Brakefit mobile attends and no locking wheel nut (where applicable) is available an extra late cancellation fee will be charged
You agree that all quotations given by Brakefit Mobile Ltd shall be treated as estimates, and that the total cost of the Booking may differ from the quotation shown when submitting a request through the Website.
You accept that any prices given by Brakefit Mobile Ltd are based on a vehicle in good condition and under normal circumstances and that you may be charged for extra costs arising from any unexpected circumstances or the condition of the vehicle.
In the course of fulfilling the Booking, the Mechanic may suggest additional diagnostics, repairs or maintenance be carried out, and may provide an estimate for the additional cost of carrying out all or part of these additional services. By accepting this estimate you grant permission for the Booking to be amended to reflect this additional work and for payment to be collected for this work in the same manner as previously agreed.
Where you have requested for a problem to be diagnosed (a “Diagnostic Inspection”), you accept that a diagnosis may not always be possible within the duration specified in the Booking. In this case the Mechanic undertakes to report to you the outcomes of any checks performed, and advise you on the next steps. The Mechanic must obtain permission before incurring any additional, chargeable costs.
When the fault is diagnosed as a small repair which can be fixed without parts and within the labour time of the diagnostic, the Mechanic will carry out this repair at no extra cost.
You may reschedule a Booking to another time and/or date. This may be done without charge when giving a minimum of 24 hours notice before the earliest scheduled arrival time specified in the Booking details. When less than 24 hours notice is given, we reserve the right to make Late Rescheduling and Extra-Late Rescheduling charges (as specified under “Extra Charges”) on behalf of a Mechanic at our sole discretion.
You have the right to cancel a Booking without charge when giving a minimum of 24 hours notice before the earliest scheduled arrival time specified in the Booking details. When less than 24 hours notice is given, we reserve the right to make Late Cancellation, Extra-Late Cancellation and In-Progress Cancellation charges (as specified under “Extra Charges”) on behalf of a Mechanic at our sole discretion.
If after arriving on site, having made reasonable efforts that would not incur further chargeable costs, the Mechanic is unable to carry out any services for reasons beyond his control, then the Booking will be cancelled and we reserve the right to make Extra-Late Cancellation or In-Progress Cancellation charges (as specified under “Extra Charges”). Possible reasons include, but are not limited to: your failure to meet your obligations under this Agrement; the requested services are not suitable for the vehicle; you have provided incorrect information that affects the labour or parts required.
After arriving on site the Mechanic may express an opinion to you that the requested services may not lead to your intended outcome (a "Misdiagnosis"), and may suggest alternate services such as further repairs or diagnosis. In this circumstance you may choose to either:
At our sole discretion, we may allow you to add, remove, or otherwise alter the details of a Booking without charge. Brakefit Mobile Ltd reserves the right to decline your requested alterations, with the Booking details and terms remaining unaffected.
Please be aware that you enter the work area at your own risk. You should always maintain a safe distance when observing the work and follow any instructions given by the mechanic. You accept that you are not covered by your mechanic's liability insurance to be in the vicinity of a car being worked on, and as such are not insured against any personal injury or damage that may result from being there.
If the Brakefit Mobile mechanic deems the location is unsuitable or weather conditions dictate that it is not safe for the technician to conduct any work or the service could not reasonably be carried out to the required standards, Brakefit mobile reserve the right to re-arrange an appointment accordingly. In these instances you as the consumer will be given enough notice as practicably possible.
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